Effective date: 18 May 2026
Website: https://frecklerodeo.com
Business: Freckle Rodeo (37 652 392 670) (“we”, “us”, “our”)
Contact: giddyup@frecklerodeo.com
Freckle Rodeo respects your privacy and is committed to protecting personal information.
1. What This Policy Covers
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:
- visit our website;
- submit an enquiry, application, or intake form (including via Typeform);
- engage us as a client; or
- communicate with us via email, phone, messaging, or social platforms.
2. Personal Information We Collect
We may collect:
(a) Identity and contact details: name, email address, phone number, business name, role, website/social handles, location.
(b) Project and business information: project requirements, goals, brand assets, timelines, budgets, target audiences, preferences, discovery information.
(c) Client delivery/account: communications, files, deliverables, approvals, support requests, project records.
(d) Billing/payment: invoices, payment confirmations, transaction references, billing details, tax details where required (we typically do not store full card numbers; payments handled by third-party providers).
(e) Technical data: IP address, browser/device type, analytics and usage data, pages visited, cookie data.
3. How We Collect Information
We collect information when you:
- complete a website form, Typeform, or intake questionnaire;
- contact us directly;
- sign or accept a proposal/statement of work/agreement; and/or
- use our website (cookies and analytics).
4. Typeform / Intake Forms — Sole Purpose Use (Client Assistance)
Information you provide via our Typeform (or any intake form) is used solely for the purposes of assisting you as a prospective or active client — including discovery, scoping, quoting, onboarding, service delivery, support, and account management.
We do not sell your intake data.
5. How We Use Personal Information
We use personal information to:
- respond to enquiries and communicate with you;
- scope, propose, and deliver services (strategy, branding, content, marketing/PR, digital marketing, web/product, AI/automation, eCommerce growth, partnerships/global, investor/capital, events/activations, tech/data/compliance);
- manage onboarding, approvals, support, and client operations;
- invoice and manage payments (including retainers/subscriptions where applicable);
- improve website performance and service quality;
- comply with legal obligations and resolve disputes; and
- protect against fraud, misuse, and security incidents.
6. Marketing Communications
We only send marketing communications where you have opted in, or where otherwise permitted by law. You can unsubscribe at any time or contact us at giddyup@frecklerodeo.com.
7. Disclosure — Who We Share Information With
We may share personal information with trusted providers as needed to operate and deliver services, including:
- form providers (e.g., Typeform);
- hosting/storage/email/productivity tools;
- analytics tools;
- contractors/partners engaged for delivery (under confidentiality);
- invoicing/payment providers;
- legal/accounting advisers where necessary.
We do not sell personal information.
8. International Data Processing
Some providers may store/process data outside Australia. We take reasonable steps to ensure your data is handled securely and in line with this Policy.
9. Data Security
We apply reasonable technical and organisational measures. No system is completely secure; you provide information at your own risk.
10. Data Retention
We retain personal information only as long as necessary for the purposes described, including project delivery, accounting, compliance, and dispute resolution.
11. Access and Correction
You may request access to or correction of your personal information by contacting giddyup@frecklerodeo.com.
12. Cookies and Analytics
We use cookies/analytics to improve UX and understand usage. You can control cookies via your browser. Disabling cookies may affect functionality.
13. Automation & Systems (Operations)
To deliver services efficiently, we may use automation tools (including AI-assisted systems) for admin, scheduling, documentation, reporting, and workflow purposes. Where these tools process personal information, we do so in line with this Policy and with reputable providers. We do not use your confidential project data to train public AI models without your permission.
14. Contact
Privacy enquiries/requests: giddyup@frecklerodeo.com